Damian Radcliffe

Posts Tagged ‘telehealth’

Belated summer round up: stories and issues relating to older and disabled people

In Monthly round up: Older People and Disability issues on November 2, 2011 at 1:51 pm

1.      Whitehall

·     Jeremy Moore has been appointed as the new Director of Independent Living and the Office for Disability Issues (ODI). Jeremy’s remit will encompass all disability issues, including employment, rights, benefits and ODI, reflecting a more joined-up approach across Government.

See: http://www.dwp.gov.uk/newsroom/press-releases/2011/jul-2011/dwp084-11.shtml   

2.        Smartphones

·     Cross Research claim Apple’s Siri voice-recognition technology, which is available on its new iPhone 4S, could prove a landmark in consumer technology. Analyst Shannon Cross said: “We believe the use of natural language and potentially the ability to distinguish between voices could one day change the way we interact with electronic devices and provide a substantial technology advantage to Apple. Quite simply, we have not seen a demonstration of comparable AI in any other consumer system.”

More: http://allthingsd.com/20111010/siri-game-changer-not-gimmick/?reflink=ATD_mktw_quotes

·     A new iPhone app enables wheelchair users to access the Internet through their wheelchair controls. Dynamic Control’s iPortal is designed to allow powerchair users to surf the internet, make phone calls, access social networking sites, play music, send text messages and emails, take photos, read ebooks and also use the speech assistance functions, all without needing to touch the device. There is more about the iPortal here: http://www.dynamiccontrols.com/iportal/ and a report by Medtech Business is here: http://www.medtechbusiness.com/news/2011/09/From-wheelchair-to-Web 

 

·     NHS Bristol is rolling out a new telehealth service for patients with long-term conditions. The primary care trust has signed a £1.4 million contract with technology company Safe Patient Systems, which will see 600 patients with either chronic obstructive pulmonary disease or heart failure issued with smartphones loaded with a health application.

See the report by E-Health Inside: http://www.ehi.co.uk/news/EHI/7034/nhs-bristol-uses-phones-for-telehealth

 

·     Trials have been successfully run of a prototype open source live document translation system that allows users to transfer files between devices while simultaneously converting them into more accessible formats including audio versions and larger text sizes. ‘MyDocStore’ uses cloud computing to allow people to convert files easily, including to mobile devices such as smartphones.

See: http://www.jisctechdis.ac.uk/techdis/news/detail/2011/SBRI_result

 

3.        Health

·      A non-emergency telephone number for NHS services is to launch across England. The 111 number, which has been tested in four areas, will be available nationally by April 2013.The service will replace NHS Direct, which the government announced it was scrapping last year and will give health advice and information about services such as out-of-hours GPs, walk-in centres, emergency dentists and pharmacies.

More at: http://www.bbc.co.uk/news/uk-15138597?dm_i=4X7,K44V,3EI9TZ,1MVOH,1. 

 

·      In an article in the Daily Telegraph, the medical director of the NHS says that patients will routinely be able to consult with doctors over the internet from their own homes within ‘a year rather than a decade’, and that telehealth services will be useful for those who need to see a specialist about a chronic condition such as diabetes, or people with visible conditions like skin complaints.

Read the article: http://www.telegraph.co.uk/technology/news/8623517/Doctors-to-see-patients-by-video-link.html?dm_i=4X7,GY6S,3EI9TZ,1DSRY,1

4.        Disability

 

·      The Employers’ Forum on Disability has launched the new Disability Standard, an online management and benchmark tool which enables business to measure and improve on performance for disabled customers, clients or service users, employees and stakeholders. EFD has piloted the new standard with 19 organisations from across the private and public sector. The evaluation process will run until June 2012, with the Disability Standard Awards taking place in late 2012.

More details at: http://www.thiis.co.uk/news-snippets/new-disability-standard-sept11.aspx and  via : http://www.efd.org.uk/

 

·      The first ‘Try before you buy’ centre has opened at Disability Action’s Headquarters in Belfast. The centre will showcase products, specifically designed for people with disabilities, and is part of a network of more than 200 centres across the UK offering people of all age groups the chance to try out products designed to suit their own individual requirements. It is a partnership between the charity and BT. Visitors will benefit from the expertise of professionals and volunteers who work in the centre and in return BT gathers feedback on what works well and what doesn’t.

More: www.btplc.com/inclusion/TrybeforeYouBuy .

 

 

5.        Subtitles

·      People who are deaf or hard of hearing complain that going to watch a film can be an unsatisfactory experience, with subtitled films on at unsociable times and often suffering from technical problems. A BBC News item (NB: it’s video) about the development of special glasses which allow the wearer to see subtitles directly in front of their eyes is here: http://www.bbc.co.uk/news/technology-14654339 

6.        Video Relay

·           BT is piloting BSL access via video relay for its own Deaf customers who prefer to communicate with them in British Sign Language.  BT will start the pilot in November, subject to internal testing, and it will run for 6 months in order to demonstrate that the service works for our customers.  The facility will link to the SignVideo telephone interpreting service.

7.        Digital Inclusion

·     The Guardian reported on an initiative which sees schoolchildren being recruited in care homes to make sure that older people are not left behind in the digital age.

http://www.guardian.co.uk/society/2011/sep/20/adopt-a-care-home-internet-older-people?INTCMP=SRCH

 

·     They also provided a list of “The 10 best apps for Older People”: http://www.guardian.co.uk/society/joepublic/2011/sep/21/apps-for-older-people

 

·     Organisations from across the voluntary, private and public sectors have formed the Age Action Alliance, with the aim of working which will work together to improve the lives of older people and help transform communities into a better place to grow older. It will tackle several issues relevant to older people, including public health and active lifestyles, safe warm homes, improving the lives of excluded groups, combating loneliness and isolation, working on age-friendly neighbourhoods, promoting digital inclusion and new attitudes to ageing. 

Visit: http://www.dwp.gov.uk/newsroom/press-releases/2011/sep-2011/dwp113-11.shtml

 

8.        Web Accessibility

·     The RNIB is set to conduct its largest ever manual website accessibility testing exercise later this year, when it will check all 433 UK local authority sites against a specially-devised set of criteria.

 

The project will form the charity’s latest contribution to the annual ‘Better Connected’ review of UK council websites conducted by the public sector Society of IT Management (Socitm).

 

In previous years RNIB has run initial automated accessibility tests on all the sites, only carrying out more detailed manual assessment on those passing a certain threshold. This year, however, it will carry out manual checks on all sites based on attempts to perform three practical tasks on each such as paying council tax or renewing a library book online. A few other random top level pages will also be checked.

 

‘Better Connected’ reviews are carried out in November and December, with all results including accessibility test results due to be published at the end of February 2012.

 

·     The WebAIM site (Web Accessibility in Mind) has a wide range of articles on web accessibility, including user reviews of assistive technology products and tips for ways to improve website navigation for people with both cognitive and physical disabilities. The resources are maintained by the Center for Persons with Disabilities at Utah State University: http://webaim.org/about

 

·     Betagov Standard: The forthcoming ‘beta’ version of the new digital platform for UK government services – due to launch in January 2012 – is to be one of the first major websites to be designed in compliance with the British Standard BS8878 Web Accessibility Code of Practice, the project’s accessibility consultant Léonie Watson has revealed. The site’s developers will be documenting all accessibility-related decisions taken throughout the lifecycle of the beta site, as well as carrying out extensive user testing and consulting with various disability organisations, Watson told E- Access Bulletin’s sister publication E-Government Bulletin.

 

9.        Other

·     The Royal National Institute of Blind People has launched a campaign to get Britain’s banks to enable their cash machines to talk and has published a report on this issue.

More details here: http://www.rnib.org.uk/getinvolved/campaign/yourmoney/cashmachine/Pages/cash-machine-campaign.aspx

June 11: stories and issues relating to older and disabled people which have caught my eye in the last month

In Monthly round up: Older People and Disability issues on June 2, 2011 at 5:48 pm

1.         Third Sector

  • A free BT web kit offers charities and community groups a free service to raise their profile. More than 3,500 websites in the UK have been built on the BT Community Web Kit service so far. The kit’s website service provides free website hosting as well as a free website address. Users can also choose layouts and design while uploading images and pictures to make each website unique with a professional look and feel.

 

Find out more:  www.btck.co.uk

2.         Smartphones / Apps

  • A smartphone application which transcribes audio museum tours into captions and sign language has been released.  Developed by the Australian Communication Exchange, the Smart Auslan service can be downloaded to a personal smartphone or accessed through museum-owned phones across Australia. The user scans a ‘Quick Response code’ on each exhibit which prompts the phone to display the relevant captions and sign language video:

Find out more: http://bit.ly/iiFNl4

3.         Services for Older People

  • Linda Natansohn, COO of eons.com, a US social networking site aimed at baby boomers, admitted the site is struggling to persuade the advertising industry that it offers access to an appealing demographic, but insisted: “This group has two trillion dollars in disposable income, and they are very web savvy.”

Read more: http://www.poynter.org/latest-news/making-sense-of-news/112370/seniors-increasingly-read-news-online-use-social-media-to-stay-connected/

  • In May, a plan to establish a new public service video-on-demand digital web TV channel which will focus on, and broadcast topical news and information relevant and of particular interest to, everyone aged 50 and over was announced.  Entitled BeetrootTV – you might like to see the Beetroot TV Briefing Note and Beetroot TV Q&A.  And the ‘taster’ web-site can be found at http://www.BeetrootTV.org

Beetroot TV is being developed by Sheena McDonald and Simon Gallimore in collaboration with Independent Age, enabled by the Calouste Gulbenkian Foundation.

 
     

4.         Telecare and Telehealth

  • The Guardian suggests Scotland is ahead of England in its approach to implementing telecare and telehealth technologies. Dr James Ferguson, the lead clinician at the Scottish Centre for Telehealth, argues that because patients in Scotland are often a long way from clinicians, there has been a drive to include remote monitoring and support as an integral part of care packages.

Read the article: http://www.guardian.co.uk/healthcare-network/2011/apr/13/scotland-teach-england-telehealth-james-ferguson

  • A survey of 200 patients using telehealth in North Yorkshire showed that patients with long term conditions prefer to be monitored from home. 96% of those currently using telehealth would recommend the technology to others.

http://www.nyytelehealth.co.uk/news/ninety_six_percent_of_north_yorkshire_patients_would_recommend_telehealth/

5.         Disability

  • A new government report argues that the 2012 Paralympic Games should transform perceptions of disabled people. The report also argues that London 2012 is already delivering improvements to the lives of people with disabilities, including offering jobs, training, sport opportunities and an uplift in awareness across the UK.

 Read the report here:  http://www.culture.gov.uk/news/news_stories/8058.aspx

  • Disabled People’s User-led Organisations have been given access to a new £3million initiative announced by the Minister for Disabled People, which includes a Facilitation Fund allowing these bodies to bid for small amounts of money for specific projects to improve their overall sustainability.

Read more: http://odi.dwp.gov.uk/odi-projects/user-led-organisations.php

6.         Web

  • A report by Gartner claimed that “digital media will cannibalise print media” after a study of consumers across six countries, including the UK and US, found more than half of tablet users preferred reading text on screens to print, with older demographics expressing the most attachment to paper products.

See: http://www.techeye.net/business/paper-screwed-up-in-favour-of-digital-readers

  • DCMS has published a set of 10 principles for inclusive web design to highlight the importance of building websites that can be used by as wide a range of people as possible.

The principles were written by Sandi Wassmer, managing director of web design company Copious and can be viewed on the DCMS site: http://bit.ly/mfx9ax

The ten principles are broken down into keywords such as equitable; flexible; straightforward; and perceptible, each followed by a brief explanatory statement to give guidance on how the term relates to inclusive website design.

  • Google and FutureGov  are holding a hack event later this month focussed on making the web accessible to older generations: http://goo.gl/7Gf8e

7.         TV / Advertising

  • A Wall Street Journal report on the US TV industry said networks are adjusting their pitch to advertisers as average audiences age, arguing the current generation of baby-boomers is fundamentally different from earlier generations who wound down their spending after the age of 55.

CBS chief research officer David Poltrack said: “Rather than saying a 22-year-old is more valuable than a 58-year-old, we’re saying, ‘Look, the fact is an affluent 58-year-old is certainly more valuable than a 22-year-old who is just getting by.”

See: http://online.wsj.com/article/SB10001424052748703559604576174983272665032.html

8.         Consumer

  • The Guardian has an article on the costs of calling 118 directory enquiry services. [Our] “research shows that being connected to a number via a 118 service can cost in excess of £10 for five minutes from a mobile. Calling directory enquiries from a mobile can cost more than £2, while a typical 45-second 118 call costs an average of £1.75 from a landline, research shows.”

http://www.guardian.co.uk/money/2011/may/16/warning-118-directory-enquiries-charges

9.         Innovation, Ageing and Healthcare

  • Slides, and a short contextual blog post, from Simon Roberts based on his talk (in February) to Imperial Business School.

Visit: http://bit.ly/f8KvzN

 

Stories and issues relating to older and disabled people which have caught my eye in the last month

In Monthly round up: Older People and Disability issues on May 17, 2011 at 7:52 pm

 1.         100% accessibility of all digital broadcasting platforms by 2020… in Canada

  • The Canadian broadcasting regulator, CRTC, has included establishment of the Broadcasting Accessibility Fund among conditions attached to its approval of the takeover of Canada’s largest TV network, CTV, by BCE ( http://www.bce.ca/en/ ), owner of communications company Bell.

 

BCE will be required to put forward 5.7 million Canadian Dollars to establish the fund, which will work to ensure 100% accessibility of all digital broadcasting platforms by 2020. Its work programme will focus on “innovation that provides platform-neutral solutions to ensure accessibility of all broadcasting content.”

 

The proposal had initially been put forward by the Access 2020 Coalition  an umbrella group led by the non-profit body Media Access Canada.

 

In its ruling (http://www.crtc.gc.ca/eng/archive/2011/2011-163.htm ) the commission said that at least two-thirds of board members of the fund must be “persons with disabilities, representatives of disability organizations and/or other parties with relevant expertise in developing or implementing accessibility solutions.”

 

The fund will also be empowered to raise further funding from other sources, such as annual contributions by other broadcasters or broadcasting distributors.

 

Beverley Milligan, CEO of Media Access Canada, said: “This latest ruling by the CRTC makes them the first regulator in the world to take an alternative approach to ensuring 100% accessible content by 2020. They have empowered us to bring it about and now it is time for us to get down to work.”

 

2.         Assistive Technology

  • An ‘ideas marketplace’ for new open source assistive technology projects has been launched by a group of academics and developers with funding from JISC, the technology agency for UK colleges and universities.

 

The REALISE project ( http://www.realisepotential.org ) is an open, three-stage tool for creating new software technologies to make it easier for people with disabilities to use the internet, computers and mobile devices.

 

The first stage is an ‘ideas’ area, where anyone can ask for help with a problem or offer a theoretical solution. If there is enough interest in an idea and someone wants to take the lead, it can be moved to the second stage: the ‘incubator’, where a team of developers is assembled. Finally, the best ideas will move to full ‘project’ status, the third stage which will involve funding by non-profits or private companies.

 

According to the project’s brief, “At any stage commercial companies or researchers can become involved and may lead at the incubator or project stages. In the end companies may make money out of a project but will need to keep to any agreements during the development stages.”

 

  • The government’s ‘Plan for Growth’, which accompanied the Budget, includes a commitment to improve the take up of assisted living technology. The Plan commits the government to help establish a code of practice that sets a framework for services and technology, provides quality assurance to customers, and increases uptake, and to work with the Technology Strategy Board on developing assisted living solutions.  Read more: http://www.hm-treasury.gov.uk/ukecon_growth_index.htm

 

3.         Apps & Software

  • A website dedicated to exploring apps, programs and advice for blind and visually impaired users of Android– Google’s operating system for mobile devices – has been launched by the online assistive technology store AT Guys.

 

Android Access features a list of accessibility apps by topic; a ‘getting started’ section, with information on choosing an accessible Android phone; and links to accessible Android news, blogs and forums: http://androidaccess.net/

 

  • There is a free open source version of Linux designed for the blind and visually impaired. It is called Vinux, and it is available at: http://www.vinux.org.uk

 

  • Great 7 minute video from AbilityNet’s Robin Christopherson explaining how his smartphone has transformed his ability to communicate and carry out a host of everyday tasks. Robin is blind, but this video shows how technology need not be a barrier to an active working – and personal – life: http://www.youtube.com/watch?v=stZfcy7FV-0&feature=youtube_gdata

 

4.         Use of social media by disabled people to get results

  • BT has joined Twitter as BTCare – see www.twitter.com/btcare – and is responding to tweets from other users that mention difficulty in accessing with BT services.

 

This isn’t specifically a disability service but we have noticed some discussions with disabled consumers via this medium. The nature of this type of social networking site means that the correspondence usually takes place in public and anyone can read it.

 

5.         Telephony

  • BT has just published a new brochure about nuisance calls.

You can download the brochure or visit web site at www. bt.com/unwantedcalls

6.         Accessible products

  • BT has launched ‘Including You’ (here), a new website offering a range of accessible products and services for those who need extra help with communications.

 

Designed and developed in conjunction with AbilityNet, the national charity that enables people with disabilities to access technology and the internet, the site is the first to achieve the new AbilityNet accreditation mark. For more details, follow this link.

 

  • FAST has launched a booklet to help friends and family understand how equipment and technology can support the independence and safety of people with the early symptoms of dementia.

 

‘Getting Equipped to Tackle Forgetfulness’ was developed in partnership with Innovations in Dementia and Trent Dementia Services Development Centre, with funding from the Department of Health’s Reaching Out to Carers programme.

 

The guide provides information and tips on the equipment available, how to make decisions as a family about equipment and technology options and how and where to get hold of gadgets and other devices. The guide can be downloaded here.

 

  • The Stroke Association has launched a retail outlet to ‘help people in need of disability aids and mobility products find the correct equipment at a competitive price’. Details via this link. To visit Strokeshop go to www.strokeshop.org.uk.

 

7.         Telecare / Telehealth

  • According to an update on the WSDAN (Whole System Demonstrator Action Network) website, it is estimated that there are around 1.7 million people using telecare in England.

 

Local authority expenditure in England in this area during 2009/10 was over £83 million.

 

The current estimate for telehealth remote monitoring installations is around 6,000, which should increase during 2011. The update is here.

 

  • The Scottish Government and the UK’s Technology Strategy Board have announced that a large-scale telehealthcare demonstration programme involving at least 10,000 older and disabled people will run over four years from April 2012. Details via this link.

 

8.         Transport

  • The Guide Dogs for the Blind Association is calling for buses and coaches to be forced to offer passengers the same audio-visual information already required in trains.

 

The ‘Talking Buses’ campaign is urging the government to expand the Public Service Vehicle Accessibility Regulations to require buses and coaches to offer both audible and visual journey information, including next stop and final destination, making them more accessible to blind and visually impaired users: http://www.guidedogs.org.uk/helpus/campaigns/talking-buses/

 

9.         Older People

  • Life expectancy has been growing for over half a century and the UK has now reached a point where there are more people over state pension age than children.

 

In 1950, a man aged 65 could expect on average to live to the age of 76. Today, he can expect to live to 87, and by 2050 to 91.

 

Today there are 10,000 people aged 100 or over, by 2050 there will be 275,000, and by 2030 people over 50 will comprise almost a third of the workforce and c. half the adult population.

 

10.       Disability

  • The Disability Benefits Consortium, a coalition of 41 charities and organisations, is warning that disabled people will be hardest hit by the welfare reforms. The Hardest Hit campaign website is here.

 

  • The Disability Alliance has published the latest edition of the ‘Disability Rights Handbook’ which is available via this link.

 

  • The Department of Health has published tools to help local authorities support people with learning disabilities into work and invest in supported employment, which evidence suggests can save money for social care. More details here.

Stories and issues relating to older and disabled people which have caught my eye in the last month

In Monthly round up: Older People and Disability issues on April 7, 2011 at 7:28 pm

1.         Disability

  • Dr Rachel Perkins has been appointed by the Minister for Disabled People to the Chair of Equality 2025. She will take up her role from 1 April 2011 for a three-year term.

Equality 2025 is a non-departmental public body of publicly appointed disabled people, which was established in December 2006.   The group offers strategic, confidential advice to Government on issues that affect disabled people. It reports to the Minister for Disabled People, Maria Miller.

See: http://odi.dwp.gov.uk/docs/abo/eq2025-chair-110328.pdf

 

  • Disability and ICT charity AbilityNet has launched the first Technology4Good awards. The awards scheme aims to  celebrate the hard work of the many charities, businesses and individuals across the UK who use digital technologies to help change our communities for the better.

 See: http://www.technology4goodawards.org.uk/

Nominations are open until 5pm on Monday 9th May, with the winners announced at an Awards Ceremony on Tuesday 7th June.

 

  • The British Stammering Association welcomed the success of the Oscar winning movie ‘The King’s Speech’, calling it ‘a golden opportunity to talk openly about stammering’. See the views here: http://www.stammering.org/kspoints.html

 

  • Scope’s latest Disabled People’s Panel survey focuses on the attitudes and behaviours that disabled people experience in everyday life. They are asking for people who are disabled or the parent of a disabled child, to participate in a short online survey. The survey should take around 10 minutes to complete and responses will remain anonymous. To take part visit: http://www.scope.org.uk/news/attitudes-towards-disabled-people

 

  • Monday 2nd May to Sunday 8th May 2011 is Deaf Awareness Week.  This year the week will ask you to ‘Look At Me’ aiming to improve understanding of the different types of deafness and the many different methods of communication used by deaf, deafened, deafblind and hard of hearing people, such as sign language and lipreading.

Supported by over one hundred deaf charities and organisations under the umbrella of the UK Council on Deafness, Deaf Awareness Week involves a UK wide series of national and local events. More at: http://www.deafcouncil.org.uk/daw/index.htm

 

  • Writing in the Observer, Aleks Krotoski, asked how the internet affects society and the way we live today, with a focus on disability. She noted:

 “The web has transformed the personal experiences of disabled people by creating a playing field for empowerment with access to information, connections and a platform for change. Yet we must reflect on our social attitudes to disability in the offline world instead of ignoring what we can’t see online. Only then will the web’s effect on disability become truly clear.”

See the full article: http://www.guardian.co.uk/technology/2011/mar/06/untangling-web-aleks-krotoski-disability

 

 2.         Third Sector

  • The Media Trust has closed their Community Newswire service as a result of changes in their funding following the Government spending review.

 

  • The Public Sector Equality Duty came into effect on 5 April. The Duty replaces the three existing public sector equality duties covering disability, race and gender. It also extends to other protected characteristics covered in the Equality Act 2010.

 

3.         Public Sector

The Duty has three aims. When developing or implementing policy, it requires public bodies to have due regard to the need to:

  • eliminate discrimination, harassment and victimisation and other conduct prohibited by the Equality Act 2010
  • advance equality of opportunity between people from different groups
  • foster good relations between people from different groups.

This means that public bodies need to consciously consider these three aims when making decisions that will affect the public. For example, the Duty covers how a public authority acts as an employer, how it develops policies, how it designs and delivers services and how it procures services.

‘Due regard’ means to consciously consider these three aims when making decisions about policy or practice which would affect people.  For example, the duty covers:

  • how a public authority acts as an employer
  • how it develops policies
  • how it designs and delivers services
  • how it procures services.

 

If a public authority fails to give due regard to the duty, it could be challenged through a judicial review made by an individual or by the Equality and Human Rights Commission (EHRC).

For more information visit: http://odi.dwp.gov.uk/disabled-people-and-legislation/disability-equality-duty-and-impact-assessments.php

  • The Department of Health’s Care Networks are being closed and the last telecare e-newsletter went out in February which is here (pdf – 902Kb) or here (doc – 1.22Mb). The DH Care Network’s telecare website will close by 31 March and the Telecare LIN website will be hosted by Telecare LIN Ltd here.

The Department is exploring how it can help ‘third parties communicate latest policy and practice information on telecare and telehealth in the future’.

In the meantime, the WSDAN (Whole System Demonstrator Action Network) website hosted by the King’s Fund will continue. This provides a portal to the latest news on three large-scale telehealth and telecare pilots and the evidence-base on telehealth and telecare.

Recent publications include: 

  • an update on telecare users and expenditure
  • PCT weblinks for telehealth and the telehealth Google map
  • Evaluating telecare and telehealth interventions

The Kings Fund website is at: http://www.wsdactionnetwork.org.uk/

A blog on the King’s Fund website looks at how local authorities and the new GP commissioners can be convinced of the need to invest in telehealth and telecare. Find out more: http://www.kingsfund.org.uk/blog/the_future_of.html

 

4.         Accessibility

  • Writing in Computer Weekly, Robin Christopherson -head of digital inclusion at accessibility charity AbilityNet – talks about his love affair for Apple and how , in some cases mainstream technology is replacing specialist devices designed specifically for disabled users.

He cites Apple’s mobile operating system, which features screen reading – the VoiceOver function – and magnification, or Zoom. Noting: “As the first gesture-based screen reader, VoiceOver merely requires the user to touch the screen to hear a description of the item under their finger, then double-tap, drag, or flick to action a command. VoiceOver also features an innovative virtual control called a rotor. Turning the rotor – by rotating two fingers on the screen as if you were turning an actual dial – changes the way VoiceOver moves through a document or a web page based on a setting you choose. For example, a flick up or down might move through text word by word, by header, link or image.

It is also easy for a blind user to memorise the layout of screens and commonly-used applications. A quick tap confirms you have hit the right control and then a double-tap activates it. It really is almost as if you could see the screen.”

He later adds that “an iPhone can do as much as a specialist talking portable computer developed for blind users that costs between £1,000 and £2,000, and much, much more besides. With the addition of free navigation software an iOS device can replace bespoke talking GPS devices that are priced at around £750. Similarly, with the addition of an app costing a few pounds, they can replace a specialist communication device for those with a speech impairment; Proloquo2Go retails for around £100 and can transform an iPad into a fully functioning communication solution previously costing a prohibitive £2,000.”

“People who find the touch-screen difficult due to a physical impairment are not excluded either. The iOS devices also have in-built connectivity via Bluetooth or a cable dock to allow peripherals such as an external keyboard to be used. There is also free voice-recognition software to enable you to dictate your documents and e-mails. This way the blind touch-typist can have the best of both worlds and use an iPad or iPod Touch much as they would a laptop.”

The article is also available in Third Sector magazine: http://www.thirdsector.co.uk/news/Article/1060183/technologies-I-use-support-people-impaired-vision/

 

5.         Mobile

  • Richard Cappin of DialToSave.co.uk, one of the UK’s first-ever mobile phone price comparison websites, recently published a report which states that smartphone users are set to rocket from 20 million to 50 million by 2015.  As a result, he has argued that the mobile phone industry is missing out on a “multi-million pound market” by ignoring the needs of users who are over the age of 55. This group is now the second-fastest growing Internet user group and 45-64 year olds are now the second largest group of mobile phone users.

 

  • Cappin said, “Mobile companies need to look to Silver Surfers for inspiration and ideas because their needs are being ignored. Smartphones are mainly targeted at tech-savvy youngsters and despite growing interest from older people they are often perplexed by jargon like Android, Symbian and 3G HSDPA.”

See the press release here: http://www.prweb.com/releases/2011/03/prweb5127504.htm

 

6.         Older People

 

  • A report by the Centre for Policy on Ageing gives examples of councils investing in low-level support and practical assistance to help older people maintain their health, well-being, social engagement and independence. Services highlighted include telecare, handyperson schemes, housing adaptations, falls prevention, home safety checks, and information projects.

The Joseph Rowntree Foundation commissioned the report, which is available at: http://www.jrf.org.uk/publications/local-authorities-better-outcomes-older-people

 

  • According to the Alzheimer’s Society, in 2021 over half a million people will be living with dementia that has gone undiagnosed. Dorset has the lowest rates of diagnosis with only a quarter (26%) of people really knowing they have dementia. In contrast, two thirds (69%) of people living in Belfast with dementia have had a diagnosis.

 See: http://www.alzheimers-tesco.org.uk/news/56_over_half_a_million_people_will_have_undiagnosed_dementia_in_2021

 

  • Stephanie Flanders, the BBC’s economics editor, looks at the rise of the older worker, noting that “at the end of 2010 there were 870,000 people over 65 in formal employment in the UK. That number has more than doubled since 2001. This age group now makes up 3% of the workforce, up from 1.5% in 2001.”

http://www.bbc.co.uk/blogs/thereporters/stephanieflanders/2011/03/older_workers_make_their_mark.html

Her article was in response to new data from the ONS on ‘Older people in the labour market’:  http://www.statistics.gov.uk/cci/nugget.asp?id=2648

Stories and issues relating to older and disabled people which have caught my eye in the last month

In Monthly round up: Older People and Disability issues on March 12, 2011 at 7:18 pm

1.         Older People

  • I recently came across Eldy, (Seniors Computer Software for Elderly) a piece of free software that turns a standard PC into an easy-to-use computer for people that have never used a computer before (one user described it as the “Fisher Price Internet”). It provides a six buttons interface with email, internet, chat, videoconferencing, documents, pictures, skype and more.

 

 

  • Angela Rippon told the Daily Telegraph that former BBC director-general John Birt had suggested her career was over when she became 50. Rippon is adamant Birt would not have treated her male counterparts in a similar fashion.

 

  • A reportby David Sinclair of ILC-UK, for Age UK, considers the market potential of the older consumer and highlights how companies can make more of this population. It notes that Older people’s spending reached an estimated £97 billion in 2008 (65 plus)‚ around 15% of the overall household expenditure. Those aged 50 or over spent £276 billion in 2008‚ making up around 44% of the total family spending in the UK.Yet despite the size of the market, this report finds that for many, the private sector does not meet their needs. This is not just a story of poverty or a lack of income to buy products, but of a consumer marketplace which frequently fails to meet the needs of an ageing population. People of all income levels are consumers. For the poorest consumer, they often find that they pay more and get less back in return.Some older people are well served by the market. And in some cases older people get fantastic service from the private sector. Yet there are significant issues facing the older consumer. Many of the issues highlighted below have been documented in literature as far back as the 1960s. David argues that some of the failings outlined in this report are indicative of market failure.

 

2.         Equality

  • Disability Now reports on how two English councils were forced to abandon plans to charge for Blue Badge parking, following threats of action under equality legislation.

 

  • The European Union has formally concluded the UN Convention on the Rights of Persons with Disabilities, becoming the first intergovernmental group to sign any human rights treaty. The UK has already ratified the Convention, find more information here.

 

  • The Equality and Human Rights Commission has published guides for public authorities on the new public sector equality duty under the Equality Act 2010, which comes into force on 6 April 2011. They are available here.

 

3.         Telehealth

 

  • A new report from the NHS Confederation argues that an over-reliance on treatment delivered through face-to-face contact means the NHS ‘risks being stuck in the technological dark ages’. It notes that people increasingly expect to be able to manage parts of their healthcare remotely using modern communication technologies:

 

‘Progress has been made but health services have still struggled with new technologies as a combination of top down initiatives and a lack of engagement from clinicians and patients has meant new technologies such as telemedicine and telecare have failed to truly take off. In the future, government needs to support uptake of health technology in a sustained and systematic way without resorting to an overly prescriptive, centralised plan. Despite the huge funding pressures, NHS organisations should continue to make the case for new technologies as they will form the backbone for how we access many public services in the future. The key will be to address the cultural barriers that stop the uptake of new technologies’.

 The report called ‘Remote control: The patient-practitioner relationship in a digital age’, is available here.

 

4.         Digital Participation

  • Two new internet champions have been crowned in a BT-backed initiative to show millions of people over 65 the benefits of using the web.  Margaret Goodwin, 64, from Henley-on-Thames and David Howe, 70, from Devon, were announced Age UK internet champions for 2011 at London’s BT Tower.

More information: www.bt.com/getittogether  

  • A survey by the Pew Research Center found that 2% of US adults – six million people – have a disability that makes it difficult or impossible for them to use the internet. 54% of US adults with a disability (around 45 million people) reporting themselves as going online, compared with 81% of non-disabled adults.

 

The quality of internet speed and access were also shown to vary according to a person’s disability profile. “People living with disability, once they are online, are also less likely than other internet users to have high-speed access or wireless access. For example, 41% of adults living with a disability have broadband at home, compared with 69% of those without a disability”.

  • The Fix the Web project, which launched in November, already helped to solve problems with 26 sites using volunteers to contact website owners on behalf of disabled internet users who encounter access problems.

 

Users contact Fix the Web with complaints through the Fix the Web site, email, Twitter or a new toolbar, developed by the University of Southampton ( http://bit.ly/exuzAc ), and the volunteers then take up the complaints on their behalf, allowing people to report any problems.

Companies that have resolved issues flagged up by Fix the Web include several BBC sites, with work on tagging of images and resizing of text, the Coventry Building Society’s online banking services and Doodle (an online scheduling service), which is currently making its site more accessible to screen-readers.

  • The disability charity Scope has launched Meeting Point, an online forum for young disabled people.

 

5.         Technology

 

This report looks at the ramifications of the digital future and the ways in which society must adjust to the technological changes to come; saying:

‘Computer technologies are not neutral – they are laden with human, cultural and social values.  We need to define a new agenda for human-computer interaction in the 21st century – one that anticipates and shapes the impact of technology rather than simply reacts to it.’

 

  • The Office for Disability Issues (ODI) Accessible Media Player promises to offer “an inclusive online experience for disabled and non-disabled users, whether watching video or listening to a podcast. The player, which has been tested with people with a range of impairments, works particularly well for people with learning disabilities. It is the first online media player to pass the RNIB Surf Right accessibility audit and is available free to any government department or voluntary sector organisation.” Full details here.

 

  • Significan’t has introduced a real time captioning service called WebCapTel in which operators transcribe speech into text using voice recognition software and display it on the screens of desktop and mobile devices. A report on the service in Ability Magazine is here and there is more about WebCapTel and other SignVideo services from Significan’t here.

 

6.         Disability – attitudes

The ODI has published a report: ‘Public perceptions of disabled people’ – which looks at attitudes towards disabled people, and how attitudes have changed between 2005 and 2009.

Key Points:

  • Attitudes towards disabled people have improved since 2005; for example a smaller proportion of people said that they thought of disabled people as getting in the way (7% compared with 9% in 2005) or with discomfort and awkwardness (17% compared with 22% in 2005). People were also more likely to think of disabled people as the same as everybody else (85% compared with 77% in 2005).

 

  • There is, however, belief that prejudice towards disabled people is widespread. Almost 8 out of 10 respondents felt that there is either a lot or a little prejudice towards disabled people.

 

  • Whilst few people reported openly negative views, many respondents expressed views that suggest they see disabled people as less capable than non-disabled people. Respondents were least comfortable with people with learning disabilities or mental health conditions in situations where disabled people were in positions of authority, such as being a Member of Parliament or a boss at work. These scenarios were also amongst those that respondents found least comfortable in respect of people with physical or sensory impairments.

 

  • Nearly four in ten people thought of disabled people as less productive than non-disabled people and three quarters of people thought of disabled people as needing to be cared for some or most of the time. This suggests that a degree of ‘benevolent prejudice’ exists towards disabled people.

 

  • Almost 8 out of 10 people thought that most people would feel very or fairly uncomfortable if someone said something negative about disabled people either in the local shops, with their close friends or at work in front of their boss or colleagues.

 

  • There is no clear relationship between age and prejudice. In general it was people in the youngest (18 to 24) and oldest (65+) age groups who were least likely to be comfortable in interacting with disabled people.

 

7.         Extended Feature – Excellent piece on web habits of 55-75 age group from Brand Republic

(Published at: http://bit.ly/hGvEXw – or below, but without the graphs)

Generation 62.0: Digital planning for an aging population

Richard Morris, brandrepublic.com, 31 January 2011

Older people aren’t just going online to check their bank accounts; they’re also getting social and playing games, writes Richard Morris, deputy managing director at Carat.

This article looks into an under researched demographic – 55-74 year olds – to uncover what they think of the internet, how they use it and what this means for advertising. The data is provided by Carat’s Consumer Connection System (CCS), giving in depth and media actionable lifestyle, attitudinal and demographic insight.

Who are we looking at and how often do they access the internet?

  • 55-75 year olds make up 28% of the total UK population, which translates to 12,868,000 people
  • Of those, three quarters of 55-64 year olds and 55% of 65-75 year olds use the internet at least occasionally (5,306 million and 3,158 million users respectively)
  • Interestingly, although over half of the 55-75 age group are light users (under 15 hours per week,) a quarter can be considered to be ‘heavy users’ (30+ hours a week) and 45% medium users (15-30 hours per week).
  • 83% of 55-64s and 61% of 65-75s access the internet at least once a week on their home PC or laptop.

What are they doing online?

Regular online activities, at first glance, appear relatively functional – fitting in with established research into this age group’s internet usage.  

They aim to make life easier for themselves, with personal banking and emails being one of the most frequent activities, undertaken at least once a week, while 38% look for the best products by using online reviews, and the same amount look to get them as cheaply as possible with price comparison sites.

What may come as a surprise, however, is that CCS suggests a third of this group access social networks.

Forty seven percent use either Skype or instant messenger services to communicate, and a quarter stream films/TV at least 2-3 times a month.

In addition, just over a fifth enter competitions at least once a week, and almost two fifths use the internet to access the news online rather than watching it on the television.

Furthermore, we can look at affinity (how more or less likely a group are to behave in a certain way compared to others – in this case 55-75’s compared to the overall UK population, expressed via indexes) when exploring consumer behaviours, enabling the planner to make crucial distinctions between age groups. 

The sites which have the greatest affinity vary slightly with age; respondents in the 55-64 group are more likely to look at holiday sites such as Expedia compared to the 65-75s. Within both groups informative sites such as Ask, directgov.co.uk and the Microsoft site have fairly strong indexes, as well as newspaper websites such as the Telegraph and the Readers Digest.

Social networking

Social networking has become an increasingly large part of people’s day-to-day lives and it’s no different for the older generation, although not quite as frequent as the younger groups.

The membership among Facebook is highest, although the greatest affinity lies with the more matured ‘FriendsReunited’, which has an index of 118 and 78 with the 55-64 and 65-75 age groups respectively.

However 30% of 55-75 year olds visit Facebook at least once a month (9% check it daily) while usership within FriendsReunited is considerably less, with only 15% checking it once a month and only 0.5% checking it daily.

We can also examine the most common activities on social networking sites. These include a third reading updates from friends, 30% posting/sending messages and a further 30% looking at content others have uploaded.

Nineteen percent comment on others statuses, 16% play games and 15% chat on instant messenger services on the sites.

Again, a pattern of expected behaviours as well as perhaps some slightly unexpected ones are emerging. 

These age groups are not merely part of the social media revolution – they are active participants within it. 

Attitudes to the internet

Looking deeper into what is important to these groups when it comes to the internet, it becomes apparent that attitudes in general do not shift much between the 55-65 and 65-75 age groups. 

There are, however, some differences to be found.

Sixty two percent of 55-64s and 57% of 65-75s agree that they look to the internet first for research on expensive items.  

Sixty percent and 52% respectively even say that the internet is the first place they look for information, while 42% of both groups are concerned about privacy on social networking sites.

A third say email is an important part of their social life. Forty percent and 31% respectively agree that they don’t know what they’d do without the internet, and 46% and 48% agree that they spend the majority of their time on just a small number of sites.

The 55-64 group are more likely to share sites they find interesting (35% agree compared to 25% in the 65-75’s), 38% say that gaming is for all people not just for children compared to 21% of 65-75s, and 42% say they generally tell the truth on their social networking site compared to only 29% of 65-75s.

The data indicates that, as people get older, the usefulness of the internet diminishes as their priorities shift. 

They do not avoid it necessarily because of a lack of understanding or an unwillingness to adopt new technology, more that the function it serves becomes less relevant to them.

While they continue to reap the benefits of being able to more easily manage their utilities/finances, gain access to the news and research/buy products, the aspects that have become increasingly relevant to the younger generation of internet users, of course, are simply no longer relevant.

Planning applications

Such insights can have profound implications for communicating with this audience, enabling us to truly optimise the online experience. 

For example, Facebook has clearly broken free from its stereotyped past and the information gleaned from CCS on membership, and even usage, now enables planners to fully utilise its possibilities. 

Furthermore, it is clear that traditional papers and TV are now not the only way to target older members of society, encouraging us to add a further layer to our communications as heavy usage of digital editions of papers and VoD becomes increasingly common among this group. 

Importantly, the insight that more than a quarter of this group share with friends the websites they find interesting indicates the exciting possibilities of what could be achieved with an effective digital campaign targeting this segment. 

In an age where media usage is increasingly fragmenting and becoming ever more digitalised, it is clear that the older generations are not being left behind.

Richard Morris, deputy managing director, Carat